After a customer places an order with your Shopify store, it’s natural for them to expect real-time updates about the status of their package, what is commonly referred to as order tracking.
Back before the arrival of Amazon, when a person bought something from an online store, order tracking was charged extra. Today, it’s rare that you make an online purchase and don’t get an option to track the order.
Amazon even has its own page for it:
While other stores simply email you the URL of their order status page as soon as tracking becomes available.
In this article, I’ll introduce you to the best Shopify order tracking apps that you can use to let your customers know where their package is at any point in time.
What’s intriguing is that most of these apps will automatically create a branded order tracking page according to your Shopify store’s theme and under your web domain. Cool, right? When a customer buys something from your store, they’ll be able to track the order directly from your website rather than having to go to a courier’s webpage.
7 Best Shopify Order Tracking Apps
In this Shopify order tracking apps list, I will share details about only the best order tracking apps available in the Shopify App Store.
1. Parcel Panel Order Tracking
This web-based order tracking app enables you to manage everything inside Shopify.
With Parcel Panel Order Tracking, you get access to a graphical analysis of order status, which helps you discover which deliveries are under an exception. This means you can come up with a resolution before customers find out.
Plus, you can select which shipping details will be revealed to the customer. Carrier name or logo, product quantity, and even maps all can be concealed or displayed.
Parcel Panel also has a “Carrier Matching” feature that lets customers pick the actual carrier they want to track even if it’s not integrated with Shopify.
500+ major carriers including FedEx, AliExpress, DHL, USPS, UPS, and ePacket China EMS are currently supported.
This order tracking app offers four plans. Here’s what you get in each:
- Free: Costs nothing and allows you to offer tracking for 50 orders per month.
- Growth: Costs $4 per month and lets you provide tracking for 100 orders per month.
- Advanced: Costs $19 per month and enables you to offer tracking for 500 orders per month.
- Platinum: Costs $99 per month and is ideal for large Shopify stores. Platinum users can offer tracking for 5,000 orders per month.
Each plan also allows you to create a branded tracking page that you can list under your Shopify domain.
2. TrackingMore – Order Tracking
TrackingMore is one of the free Shopify order tracking apps available to store owners. You can use it to simplify your delivery service and address shipping issues before the customer discovers them.
The app will automatically create an embeddable tracking page for your Shopify website. The design and layout of this page follows your theme, and you can also tweak it according to your preferences.
In the TrackingMore dashboard, you can bulk track your order status to find out whether the package is in transit, out for delivery, or has been received by the customer.
Failed attempts and exceptions are also marked, so you can take the appropriate action before upsetting your customer. Auto email reminders can be set up to notify them of their package status and reduce support requests.
TrackingMore integrates with more than 600 carriers globally, including:
- AliExpress Shipping
- China Post
- And more
The app offers 100 free shipments each month, and doesn’t require a credit card to work. It’s ideal for small-to-medium sized Shopify stores that are looking to improve the customer experience.
3. Trackr Order Tracking
Trackr lets your clients know where their items are. The app works with 900+ shipping carriers around the globe.
Once you install the app, you’ll see a reduction in emails from people asking where their package is. That’s because the app collects real-time information from various carriers to provide people with the most recent updates about their purchase.
Every customer can take advantage of order tracking at your store or opt in to receive email notifications whenever the status of the shipment changes.
Here are some other benefits of using the Trackr order tracking app:
- Seamless integration – you can embed Trackr into any of your Shopify websites
- Customizable alerts – it is possible to insert business logo, customer’s name and website link into delivery notification emails
- Translation service – The app translates checkpoints data into your preferred language: French, Spanish or English
Overall, Trackr is just the perfect Shopify order tracking app for merchants who’re looking to save time and escape shipment-related stress. Pricing is $9 a month for 400 tracking requests and $48 a year (billed once) for 2800 tracking requests.
Recommended read: 14 Best Shopify Shipping Apps For Faster Order Fulfillment In 2019
4. AfterShip ‑ Track & Notify
Over 30,000 Shopify Plus and Shopify store owners use AfterShip to boost sales and engage customers with a personalized tracking experience.
What’s so great about it? Well, it enables you to create your own tracking webpage with Instagram feeds and a marketing banner to engage, attract and upsell your clients.
On top of that, it allows you to replace the shipper’s tracking URL with its own auto-generated URL to drive traffic to your website. This helps improve organic reach and SEO as links redirect to the webpage hosted on your domain.
The app also lets you inform customers where the package is and when it’ll be delivered through automated SMS or email notifications. TrackShip allows you to send emails with customized content and a one-click tracking URL.
You can also define the circumstances under which the notification will be sent, such as when the package is marked as out for delivery, exception, failed attempt, or delivered.
You can use the opportunity to send personalized emails to customers and convert them into brand advocates.
AfterShip – Track & Notify integrates with more than 500 carriers worldwide, including China EMS, ePacket, DHL, FedEx, UPS, and more. It has four pricing plans, which are as follows:
- Free: Costs nothing and offers 100 orders quota per month plus a branded tracking page.
- Essential: Requires you to pay $9 a month and offers all the features of the free plan along with SMS and email notifications.
- Growth: Is $29 a month and includes all the features of the Essential plan except the 100 orders quota, which expands to 500 orders per month on this plan.
- Pro: Is suitable for large-scale ecommerce businesses that sell thousands of product units. Pricing is $99 a month and quota is 2000 orders per month. The plan also includes all the features of the Essential plan.
5. Trackiest – Shipping Tracking
Trackiest saves dropshippers a lot of time by choosing the ideal courier for their shipment. It does that by using the tracking information you enter for fulfillment.
Once installed, the app will generate an individual page on your website where customers can track packages by order number and email. Auto-updates on the order status means you don’t have to do anything manually.
The app also enables you to share live updates with people about when their shipment will arrive. This is the fastest way to build long-term relationships by giving customers confidence in your ability to remain transparent with their orders.
Trackiest also lets you do the following:
- Keep tabs on every order or just ones the buyers searched for using the one-demand function
- Connect the native Shopify courier-integration feature with 530+ couriers
- Install the app in seconds without any setup, configuration or coding
This order tracking app costs $10 per month and offers 100 trackers to each customer. Pricing for additional top-ups ranges from $9.99 to $129.99.
Recommended read: 5 Best Shopify SEO Apps For Higher Google Rankings In 2019
6. Tracktor Order Tracking
Tracktor is a professional grade package status and order tracking app that integrates with all of the major shipping companies worldwide.
All of the tracking happens on your Shopify website. The order tracker integrates beautifully into your design and lets customers use their email address and order number to get status updates.
What I really like about Tracktor is that it lets you create your own custom order steps. For example, you can set up steps like:
- Acquiring materials
- Checking for quality
Doing so will help keep people informed about their orders.
Tracktor is also one of those Shopify order tracking apps that lets you add tracking URLs directly in your customer notifications and automated emails. All of these features come together to reduce the leading support request, ‘Where’s my package?” by letting customers track orders themselves.
Lastly, Tracktor integrates with over 800 major carriers worldwide, including USPS, Royal Mail, UPS, and FedEx.
The app is free to use for your first 10 orders. Pricing for Shopify sites processing up to 100 orders a month is $14.99. Stores processing more than that need to pay $29.99 a month (for up to 250 orders) or $49.99 a month (for up to 750 orders).
- Power Order Status Tracker
This Shopify order tracking apps list won’t be complete without Power Order Status Tracker. It integrates seamlessly with your site by building a separate webpage that your customers can visit to track their orders.
With Power Order Status Tracker, you can also put up a menu option in the header of your Shopify site for easy access. The app can be used for 200 lookups and is fully responsive across mobile, desktop and tablet devices.
One thing to note is that the order Summary page is managed by Shopify, so the developers of the app have no power over the compatibility of connected couriers.
Besides all of that, the app provides your customers with the option to check the status of their purchases in real-time. This helps bring down your support costs as you’re able to give a prompt answer to the frequently asked “where’s my order?” question.
Power Order Status Tracker integrates with Canada Post, DHL, USPS, FedEx, and UPS. It’s free to use for up to 200 order lookups. For stores requiring unlimited lookups, the price is $5.95 per month.
Recommended Read: 5 Best Email Apps for Shopify To Use While Dropshipping
There you have it, the 7 best Shopify apps for order tracking. All of them are excellent choices, and should be the perfect addition to your app toolkit.
Because most of them integrate with Shopify, you should also gain in terms of customer experience and SEO.
Just make sure the order status page you create is responsive, matches the theme of your website, and is linked with automatic email notifications that keep customers informed 24/7.