Tidio Live Chat Review: The Best Chat For Your Store?

Written by Franklin Hatchett

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Our goal at EcomElites is to help readers get the information they need, we partner with companies to help bring you that information. If a purchase or signup is made through our partners, we receive compensation for the referral. Learn More

Communication contributes largely to the success of any business. It helps merchants accomplish important functions, like identifying customer needs and offering customer support. You will need a tool packed with efficient, effective, and modern features to facilitate communication for your eCommerce business.

Shopify is one of the major eCommerce platforms you can use to create and run your online store. There are various tools you can integrate into your Shopify store to facilitate communication. One of the most modern, attractive, and yet highly functional tools on Shopify is Tidio Live Chat.

This guide will cover in-depth what Tidio Live Chat is, its main features, the pricing, and customer response.

What is Tidio Live Chat?

Tidio Live Chat is an online communication tool with a website and app version. It merges functions like Marketing automation, bots, and live chats to help improve customer satisfaction and boost your sales. Furthermore, it has a free version which is helpful for a new or small online business. Shopify store owners have the potential to increase their sales by up to 40% with the help of Tidio Live Chat.

It is easy to create an account on Tidio as there are guides to take you through the basic installation and set up steps. During installation, the guides will ask you to perform various functions like choose a language, color, and avatar for your chat.

You may need to install a short javascript if you are creating your account from the app. Once you create your account, you get to access various features depending on your pricing plan. You will use these features to customize your store to increase customer satisfaction, and eventually boost your sales.

Tidio Live Chat Main Features

Live Chat

Live chat is the quickest form of contact, which also makes it the most effective. Tidio Chat’s live chat has the potential to increase your sales by 40%. Response time is one of the main factors that influence customer satisfaction.

You will be able to answer their queries or provide the help they need instantly, and this increases their loyalty. When there is poor customer response, the customer will easily result in getting help from your competitors. Moreover, you risk a negative review which can easily turn away potential customers.

Tidio’s Live chat is highly responsive, even when you are not available. You can integrate bots to fill in for your live chat if you are currently unavailable.


Email marketing has been one of the most commonly used and effective online marketing channels. There are platforms out there that are solely dedicated to helping you grow your email marketing list.

Email marketing makes it possible to customize offers for each of your customers based on their preferences or activity. Tidio Live Chat also facilitates Email chats and marketing. It has partnered up with various email marketing platforms to integrate them into your Shopify store. An example of these platforms is Mail Chimp.

Intelligent Bots

Intelligent bots offer auto responses based on your customer needs and activity in your store. A good example of a welcome bot is the one that will welcome you and offer help once you visit the Tidio Live Chat website or app.

The automation Tidio intelligent bots help to establish and maintain customer contact when you are not available. They use the communication channels on Tidio like Live Chat, Email, or a messenger to send automated messages to customers.

You get to customize the various messages the bots will send. For example, you can set what the welcome message will be.

Website Visitor Tracking and Analytics

It is important to track website visitors because they are potential leads for your business. You will get to determine where most of your website traffic comes from. As a store merchant, you should link to these sources to help generate more traffic to your store.

The information will also help to monitor the goods they view on your store. You will determine which products attract the most interest. You can tailor offers for these products to attract more leads and get more sales conversions.

Tidio Live Chat integrates with Google Analytics to provide real-time analysis on the progress of the website, and customer information. For example, it will display the most visited page and the largest source of your traffic.

Third-Party Integrations

Third-party integrations are a major part of Tidio Live Chat. They facilitate various functions on your eCommerce platform. Tidio Live Chat has categorized its third-party integrations into major functions.

Third-Party integrations include:

  • CRM Integrations. Tidio has multiple integrations that offer customer relationship management (CRM) services for your online store. These CRM integrations include Agile CRM, Zendesk Sell, Zapier, Hubspot, and Pipedrive.
  • eCommerce Integrations. Tidio Live Chat integrates with various eCommerce platforms to help you operate your store. It integrates with platforms like Shopify, PrestaShop, Magneto, WordPress, Wix, Site123, and Codarious eCommerce Automation.
  • Email Marketing Integrations. Email marketing integrations help you to manage your email list and communications. Tidio Live Chat is compatible with Google Analytics and MailChimp to offer email marketing services.
  • Geo-Targeting. Geo-Targeting is the process of launching adverts based on your customer’s location. This is another useful strategy that will help boost your sales. You will be able to market products that are relevant to a specific location.

The demand for these products is usually higher than in other locations. An example would be advertising heavy jackets for those who live in cold places and t-shirts & shorts for those who live in warmer locations.

Mobile Access

For an online tool to be relevant in this modern age, it needs to have a web version and an app version. An app version provides mobile access to your account, and you can make important decisions remotely.

There are some apps out there that can be used on a mobile device, but you will find that some features are missing. This will reduce the app’s user satisfaction. Tidio Live Chat is very compatible with mobile devices for both the merchant and the customer.

Furthermore, it is compatible with devices that run on iOS and Android software. Its desktop version is compatible with Mac and Windows devices.


Tidio Live Chat is available in multiple languages as well. This makes it possible for you to get customers from various countries in the world.

Feedback Collection

You can collect the feedback of your customer interactions on Tidio Live Chat. This feature is called the post-chat survey and is available in top live chat apps and services. You will find that some of the top platforms included a Net Promoter Score (NPS) in their post-chat survey.

The post-chat survey asks your customers if the information you have offered has been helpful.

Tidio Live Chat Pricing

Tidio Live Chat as four pricing plans for its users. The pricing options include:

The Free Plan

The free plan will cost you $0 per month. This package includes:

  • Unlimited chats
  • Visitor information
  • Javascript API
  • Third-party integrations
  • A maximum of 3 chat operators
  • Chatbots will reach out to 100 unique visitors every month.
  • Mobile and Desktop apps


This plan helps you contact visitors even when you are unavailable to access your account. The chatbots plan costs $18 per month. It provides access to chatbots among features like:

  • All features in the free plan
  • Chatbot templates
  • Unlimited active chatbots
  • Zapier Integration
  • Visual chatbot editor
  • The number of unique reachable visitors will increase. It ranges from 5,000 to unlimited


The communicator plan also costs $18 per month. Its main focus is the number of operators you have. You will have access to all free features plus:

  • Live typing
  • Viewed pages
  • Notifications for new incoming visitors
  • A live visitors list
  • You will get additional chat operators. However, it will cost you $10 per seat.

Individual plan

The individual plan is meant to meet your individual business needs. Thus the payment for this plan depends on how it is customized to meet your needs. You will need to reach out to Tidio Live Chat via email to agree on the features you get to access and the payment details.

The individual plans features are as listed below:

  • All features in the free plan
  • The Chatbot plan features
  • All features in the communicator plan
  • Chat operators will range from five to an unlimited number

You should note that Tidio Live Chat bills the payment every month. There are 7-day free trials for the chatbot and communicator plans.

Customer Verdict

Tidio Live Chat has received 877 reviews so far on Shopify App Store. Seven hundred eighty-three of these are 5-star reviews. These customers praise the app’s ease of use and its ability to boost sales conversions. Others appreciate the design, which enhances the usability of the app.

The customers who give feedback on these reviews also prove that Tidio Live Chat offers top customer service to its clients. They offer 24/7 customer support. The app also helps you to deliver top customer service to your customers.

From these reviews, we can also see that the free version is also a great place to start as it offers numerous useful features. The average rating for Tidio Live Chat among its current customers is 4.8 out of 5 stars. We would also give this app a 4.8-star rating thanks to its design, usability, and features, which can boost your sales by 40%.

Frequently Asked Questions

1. Is the Free Version Really Free?

Yes. The free version is free and lasts for a lifetime. Moreover, you do not have to enter your credit card information to sign up for the free version.

2. Can I Use Bots in the Free Version?

Yes. The free version offers monthly access to a pack of chatbots. Furthermore, you have access to all the bot settings. This helps you to prepare for bots for any chat scenario with your customers.

3. Can I Choose to Upgrade a Feature?

Yes. You can choose what you want to upgrade. This includes the monthly limit for chatbots or the number of operator seats.

4. Does the Chatbot Limit Refresh?

Yes. Your chatbots limit will refresh every 30 days as they have a monthly limit.

5. Am I Free to Change My Subscription?

Yes. You can do this by upgrading your chatbot limit or the number of operator seats. The cost of the upgrade will reflect in your next monthly invoice. You can also choose to downgrade your subscription. The payment for your downgrade will also reflect in your next monthly invoice.

6. Can I Use the Tidio Live Chat on Multiple Websites?

Yes. You can use your account to access multiple websites. However, some aspects will remain the same across these websites. Examples include the color, the position of the chat icon, and more.


You need a communication tool for your website or eCommerce store. Communication will help you understand your customer needs and issues. You will get to address these and boost your lead conversion and sales. Tidio Live Chat is such a tool that has the potential to increase the sales of your eCommerce business by 40%.

The platform will offer live chats, marketing automation, and chatbots to help you boost your sales. It is easy to create a Tidio Live Chat account and install the app. At the start, you will create settings like language, your chat avatar, and color.

Tidio Live Chat has unique features that will help boost the sales in your business. Its main features include:

  1. Live Chat
  2. Email
  3. Intelligent chatbots
  4. Analytics and website visitor tracking
  5. Third-party integrations. These are further categorized into CRM, eCommerce, and Email Marketing integrations.
  6. Geo-Targeting
  7. Mobile Access
  8. Feedback collection
  9. Language

Your pricing plan will determine what features you will access once you set up an account.

Tidio Live Chat offers four pricing plans for its clients. They include:

  1. The Free Plan. You can use this plan free for a lifetime. The basic features include three chat operator seats, third-party integrations, a pack of 100 chatbot triggers for unique customers, and more.
  2. Chatbots. The chatbots feature mainly focuses on the use of chatbots. You get unlimited chatbots that renew every month and chatbot templates. Other features include Zapier integration, visual chatbox editor, and all features in the Free Plan. This plan costs $18 per month.
  3. Communicator. The Communicator plan also costs $18/month. Its main focus is the increase of chat operator seats. You will have to pay an extra $10 for every seat you add. The minimum number of seats is 3. Other features include live visitor lists, live typing, and updates of new visitors.
  4. Custom Plan. The Custom plan includes all the features in the other plans. However, this plan focuses on the unique needs of your business. The cost will also depend on the features you get. You will need to contact Tidio Live Chat to mention the features you need and to determine the cost of your subscription.

The paid plans have a 7-day free trial. Previous customers have given Tidio Live Chat an average rating of 4.8 out of 5. We think this rating is fair given the features it offers, its benefits, and the app’s pricing.

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